Welcome to the juice family - we are so glad you've made the investment to receive a recurring juice subscription! Sticking to a juice ritual every week is a great habit for your health and happiness and we make it easy by delivering straight to your door. Let's jump into the details of your subscription + how to make edits/changes to your weekly delivery.
Upon checkout, you will receive an email with the subject line, "Your recurring order purchase confirmation from Alchemy Juice." This email will contain a link to your custom ordering portal. To access that link, click "manage subscription."
IMPORTANT: Please save that link to your dashboard or somewhere you can easily access it.
Please see the screenshot below for a subscription email example:
*Orders that are charged Tuesday - Friday will be delivered the following Monday. Orders charged Saturday - Monday will be delivered the following Thursday. By receiving your order, it tells us exactly how much to prep and produce on our next production day.
Please see the screenshot below for a subscription page example:
Orders placed Tuesday-Friday, will be delivered the following Monday.
Orders placed Saturday, Sunday, and Monday will be delivered the following Thursday.
Visit your custom ordering portal via the link sent to you when you set up your subscription, and from there, click "add product" in the upper right corner.
Please see the screenshot below for guidance:
From there, you can simply add the product you would like, how often you would like to receive it, what size variety, and choose your charge date. Remember, orders charged Saturday - Monday will be delivered on Thursday and orders charged Tuesday - Friday will be delivered on Monday.
Please see the screenshot below for guidance:
Log into your custom ordering portal from the email sent to you after your purchase (see Subscription 101 above). Click "Manage Subscription." Once you've selected your subscription product, navigate to the "Cancel Subscription" button on the left side of your screen.
It's as easy as that! Your juice subscription for that product will be cancelled (you will not cancel the entire order).
Please see the screenshot below as an example:
Visit your custom ordering portal via the link sent to you when you set up your subscription, and from there, click "delivery schedule" in the header options.
Please see the screenshot below for guidance:
From there, you can simply click "skip" for the weeks you will be out of town or not home to receive your order.
Please see the screenshot below for guidance:
If you have any additional questions, please contact our customer service team at alchemyorganicjuice@gmail.com. We are happy to support you with your subscription!
